Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 478-960-8584 or make an appointment online!What Our Customers Say
While traveling through Georgia on a Saturday afternoon our travel trailer blew a wheel bearing and we were stranded on I-75. We called many local shops only to be told that they were either closing for the weekend shortly or they could help us later next week. Keith was recommended to us by one RV shop. We called him and he agreed to take a look at it and gave us the address for John's Garage. Keith showed up at 10:30 pm after finishing with another job. He spent about an hour assessing and removing the hub and all the damaged parts. He informed us that he could repair it and would pick up the parts on Sunday morning from his parts supplier. He called mid morning to let us know that his parts supplier did not have the parts available but that they had been ordered on would arrive on Monday morning. He arrived with the parts on Monday morning and had us back on the road before noon. My wife had Googled wheel bearing replacements and determined that it would be between $300 and $500. Keith's invoice was exactly in the middle. We drove from Warner Robins/Macon Georgia all the way north of Toronto Canada and did not have an issue with his work. I would highly recommend Keith if you need repairs in and around Macon GA.
Read more >~ Brian T, 12/16/2025
John's Garage
408 N Armed Forces BlvdWarner Robins, GA 31093
Serving Areas
John's Garage
408 N Armed Forces BlvdWarner Robins, GA 31093
